Cancellation and Refund Policy:

Any Capitalized terms used however not outlined herein shall have the that means allotted to them below the Terms of Use that govern your use of our web site www.fuddins.com(the “Website”) and our ‘Fuddins’ application for mobile and hand-held devices (the “App”). the web site and also the App area unit collectively observed because the “Platform”.

Customer Cancellation

As a general rule client shall not be entitled to cancel Order once placed. client might like better to cancel Order solely at intervals one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Fuddins reserves the proper to deny any refund to client consistent to a cancellation initiated by client albeit a similar is at intervals one-minute followed by suspension of account, as could also be necessary within the sole discretion of Fuddins.

If client cancels his/her Order when one minute of putting it, Fuddins shall have a right to gather a penalty of 100% of the Order quantity for breach of contract terms as a compensation for the damages suffered by Fuddins, with a right to either to not refund the Order price just {in case} Buyer’s Order is paid or endure the Buyer’s ensuant Order in case his/her Order is paid, to compensate the Merchants and PDPs.

Non-Customer Cancellation

Fuddins reserves the proper to gather a penalty for the Orders affected to be off by Fuddins for reasons not because of Fuddins, as well as however not restricted to:

in the event if the address provided by client is either wrong or falls outside the delivery zone;

failure to contact client by phone or email at the time of delivering the Order booking;

failure to deliver client Order thanks to lack of knowledge, direction or authorization from client at the time of delivery; or

unavailability of all the things ordered by client at the time of booking the Order; or

unavailability of all the things ordered by client at the time of booking the Order. However, within the unlikely event of Associate in Nursing item in Associate in Nursing Order being unobtainable, Fuddins can contact the client on the number provided to USA at the time of putting the Order and inform client of such inaccessibility. In such an incident client are going to be entitled to cancel the whole Order Associate in Nursingd shall be entitled to a refund to an quantity upto 100% of the Order price.

In case of cancellations for the explanations because of fuddins or the businessperson or PDP, Fuddins shall not collect any penalty from the client.

Cancellation policy for Instamart/Meat stores/Supermarkets/Pet stores/Fruits and vegetables/Wellness essentials/Gourmet & Organic

The Orders placed by consumers mistreatment the Platform area unit non-cancellable and non-refundable except if refund is requested below the subsequent conditions –

If the Order couldn’t be delivered at intervals the calculable time whereas putting the order;
If the Order has not been picked by the PDP

If the businessperson does not settle for or cancels the Order thanks to reasons not because of client, as well as however not restricted to store being closed, non-availability of things, store cannot service on-line orders at that moment, store is overcrowded, etc.

If Fuddins cancels the Order thanks to reasons not because of client, as well as however not restricted to non-availability of PDP, etc.

Fuddins reserves the proper to seem into the cancellation request of the client and confirm if such cancelation request falls below the conditions mentioned higher than. If Fuddins is happy that the request and same fulfills any of the same conditions, then Fuddins shall method the cancellation request and refund amounts to the client.

Refunds

Buyer could also be entitled to a refund for paid Orders. Fuddins retains the proper to retain the penalty due by the client in Section I(2) from the number refundable to him/her. the client shall even be entitled to a refund of proportionate price within the event packaging of Associate in Nursing item in Associate in Nursing Order or the whole Order, is either tampered or broken and also the client refuses to simply accept at the time of delivery for the aforesaid reason;

Buyer could also be entitled to a refund upto 100% of the Order price if PDP fails to deliver the Order thanks to a cause because of either PDP or Fuddins, but such refunds are going to be assessed on a case to case basis by Fuddins.

Our call on refunds shall be final and binding.

All refund amounts shall be attributable to Buyer’s account as could also be stipulated as per the payment mechanism of Buyer’s alternative, the calculable timelines area unit careful as below, just in case client do not like better to credit it to Buyer’s billfold with his/her Fuddins Account; just in case of payment at the time of delivery, client won’t be needed to pay for:

Orders wherever packaging is either tampered or broken at the time of delivery;
Wrong Order being delivered; or
Items missing from Buyer’s Order at the time of delivery.

Provided a similar is communicated to Fuddins client Care through the Platform before the Order is marked delivered.

Specific Terms with regard to Use of Platform for purchase of alcoholic beverages

Cancellation: As a general rule the client shall not be entitled to cancel his/her Order once placed. If the client cancels his/her Order, Fuddins shall have a right to gather the client 100% of the Order quantity because the cancellation fee, with a right to either to not refund the Order price just {in case} the Buyer’s Order is paid or endure the Buyer’s ensuant Order(s) in case Buyer’s Order is paid, to compensate the Merchants and PDPs.

Non-Customer Cancellation: Fuddins reserves the proper to gather the client cancellation fee for the Orders affected to be off by Fuddins for reasons not because of Fuddins or businessperson, as well as however not restricted to:

in the event if the address provided by the client is either wrong or falls outside the Fuddins’s delivery zone;

failure to contact the client by phone or email at the time of delivering the Order;

failure to deliver the Buyer’s Order thanks to lack of knowledge, direction or authorization from the client at the time of delivery; or

the Buyer’s failure to supply a legitimate credentials to the PDP for receiving delivery

Refunds: the client could also be entitled to a refund for paid Orders, post deduction of cancellation fee, if any for reasons mentioned higher than or in a very manner as deemed work by Fuddins in its sole discretion, if refund has been requested thanks to the subsequent reasons:

If the Order couldn’t be delivered at intervals a pair of hours;

If the businessperson cancels the Order thanks to reasons not because of the client, as well as however not restricted to store being closed, non-availability of things, store not service on-line Orders, overcrowding at store, etc.;

If Fuddins cancels the Order thanks to reasons not because of the client, as well as however not restricted to non-availability of PDPs, etc.

The Buyer could also be entitled to refund thanks to the same reasons upto 100% of the Order price relying upon the character of issue. Fuddins reserves the proper to think about the cancellation and refund request and confirm if such cancellation and refund request satisfy any of the same conditions, within which case Fuddins shall method the cancellation request and refund to client.

Important Note 1: the client shall verify his/her Order and also the merchandise before providing account details to the PDP and any issue with regard to the merchandise or Buyer’s Order shall be notified at once, and cancellation request shall be placed before providing account details to the PDP. Once account details is provided to the PDP, it shall be deemed that the client has accepted delivery of his/her Order and once he/she has accepted delivery, the client cannot cancel the Order and/or claim refund.

Important Note 2: just in case of the criticism of any spurious product, the liability shall entirely get it on the businessperson mercantilism the merchandise. Fuddins is simply facilitating the transactions between the businessperson and also the client and thus, Fuddins shall assume no liability with regard to the merchandise sold-out by the businessperson. Fuddins strictly discourages dealing of any spurious product on its Platform and shall reserve the proper to report such incidents to the involved authorities for applicable legal actions.

Genie’s cancellation policy

Cancellation of a Pick-up and Drop order when the delivery partner has reached the placement however has not picked up the things might invite a cancellation fee within the vary of Rs. 30 to Rs. 50.

Cancellation of a Pick-up and Drop order when the delivery govt has picked up the delivery things can end in a cancellation fee being charged such as the whole service charge.